Contact Us

ShelterCare
Pet Insurance Programs
P.O.Box 2150
Buffalo, NY  14240-2150

Call us toll free:
1-877-707-7297

Fax: 1-866-369-PETS (7387)

Call Centre Hours
(Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)
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"I adopted Cimone when she was 10 years old and enrolled her in a ShelterCare Pet Insurance Program. Not long ago she suffered from a urinary infection. She required a microscopic exam, chemical measurements, culture and antibiotics.

When it was time to make the claim to ShelterCare, I found the process very simple and easy to understand. The customer service department was extremely pleasant.

Cimone is a big joy in our lives and we are glad to have her feeling better."

Client: Cathy Janes
Pet: Cimone Maine Coon - 10 years old
Condition: Urinary Infection
Claim Submitted: $392
Claim Paid: $342