Make a Claim

Making a claim is simple with ShelterCare, just follow the steps below:
  1. Download and print out the .PDF of the claim form.
    • ShelterCare Insurance Claim Form
    • ShelterCare Gift Policy Claim Form

  2. Fill out Part 1 of the form. Be sure to print clearly and provide all required information.

  3. Take the form to your veterinarian and have them fill out Part 2 of the form and sign.
    Note: Ask your veterinarian if they are using EVE (real-time claims filing for veterinary hospitals and clinics.)

  4. Sign and date your claim form before you fax or mail it in.

    ShelterCare Pet Insurance Programs
    P.O.Box 2150
    Buffalo, NY  14240-2150

    Call us toll free:
    1-877-707-7297

    Fax: 1-866-369-PETS (7387)

    Call Centre Hours
    (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)

The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.


"My husband and I adopted two puppies from a shelter, within a week they both got sick. If it had not been for ShelterCare we would not have been able to afford to get them the treatment that they needed. The emergency vet alone cost almost $300.00. Thank-you for giving this type of insurance, without it our fur kids would have been put to sleep."

Greg & Stephanie Davis
Champagne, IL