Make a Claim

Making a claim is simple with ShelterCare, just follow the steps below:
  1. Download and print out the .PDF of the claim form.
    • ShelterCare Insurance Claim Form
    • ShelterCare Gift Policy Claim Form

  2. Fill out Part 1 of the form. Be sure to print clearly and provide all required information.

  3. Take the form to your veterinarian and have them fill out Part 2 of the form and sign.
    Note: Ask your veterinarian if they are using EVE (real-time claims filing for veterinary hospitals and clinics.)

  4. Sign and date your claim form before you fax or mail it in.

    ShelterCare Pet Insurance Programs
    P.O.Box 2150
    Buffalo, NY  14240-2150

    Call us toll free:
    1-877-707-7297

    Fax: 1-866-369-PETS (7387)

    Call Centre Hours
    (Eastern Time)
    8:00am to 9:00pm (Mon-Fri)
    9:00am to 6:00pm (Sat)

The documents are in Acrobat format. If they don't open automatically when you click on them, go to the "Acrobat Reader" website to download and install the free Acrobat 6 reader.


"I adopted Cimone when she was 10 years old and enrolled her in a ShelterCare Pet Insurance Program. Not long ago she suffered from a urinary infection. She required a microscopic exam, chemical measurements, culture and antibiotics.

When it was time to make the claim to ShelterCare, I found the process very simple and easy to understand. The customer service department was extremely pleasant.

Cimone is a big joy in our lives and we are glad to have her feeling better."

Client: Cathy Janes
Pet: Cimone Maine Coon - 10 years old
Condition: Urinary Infection
Claim Submitted: $392
Claim Paid: $342