Claims
To make a claim:
- Download and print out the claim form.
- ShelterCare Insurance Claim Form
- ShelterCare Gift Policy Claim Form
- Claim documents are in Adobe Acrobat format. If they don't open automatically get the free Acrobat reader from the Adobe website.
- Both you (Part 1) and your veterinarian (Part 2) will need to complete the claim form.
- Sign the claim form
- Enclose all itemized paid receipt or invoice with the claim form and return to:
In the USA
ShelterCare Pet Insurance Programs
P.O Box 2150
Buffalo, NY 14240-2150
Call us toll free: 1-866-375-7387
Call Centre Hours (Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)
Fax: 1-866-369-PETS (7387)
In Canada
ShelterCare Pet Insurance Programs
710 Dorval Dr., Suite 400
Oakville, ON, L6K 3V7
Call us toll free: 1-877-707-7297
Call Centre Hours (Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)
Fax: 1-866-369-PETS (7387)
Remember, if your vet is using EVE your claims can be processed instantly - making the deductible and any uncovered portion of the claim the only cost. Reimbursement is within 5-10 business days after we receive all required paperwork.
Frequently Asked Questions
Making a claim
Do I need to inform you before I need to make a claim?
You do not need to advise us before you wish to make a claim, unless you want to receive pre approval before any treatment. Pre-approval for any treatment cannot be provided over the phone.
How quickly are claims processed?
ShelterCare is proud to offer real-time pet insurance claim processing with EVE (Electronic Veterinarian Experience (through participating veterinary clinics). Free for clinics to use, EVE allows claims to be processed for ShelterCare policy holders instantly - making the deductible and any uncovered portion of the claim the only cost the client must pay. For clients who do not use a participating EVE clinic, filing a claim is simple! Reimbursement is within 5- 10 business days after receipt of required paperwork.
I need a new claim form. How do I get one?
You can download a claim form here.
When should I submit my claim?
We must receive your completed claim form and paid invoices at our office within 12 months of the treatment being given.
What is deductible? How is it charged?
This is the stated dollar amount you must pay for each unrelated payable medical condition you claim for.